AICG Recruitment Agency (Singapore) is one of the leading recruitment/employment agencies in Singapore. Since its inception in Jan 2005, we have over the years successfully provided a fully integrated staffing and human resource services to clients across different industries on their manpower needs. AICG Recruitment Agency has emerged as one of the winners for the inaugural Best HR Vendor of the year 2006 award voted by senior HR professionals.

Our Services:

The main job purpose is to manage the Telemarketing Team to consistently meet sales targets.

Duties and Responsibilities:

• Managing Daily operation of the Telemarketing Team of about 25-40 telesales agents, depending on campaign.

• Performance management through goal setting, mid month and end month review.

• Quality assurance through call monitoring and analysis to determine the CCR’s skill development needs and provide coaching

• Liaise with business partner (bank) and internally to identify solutions and resolve problems

• Conduct Sales and Product coaching

• Produce call evaluation, productivity and sales reports, sales projection and other ad-hoc duties

• Managing Department’s PNL and ROS

• To communicate Company’s policies and processes translated by the Company

• To conduct interviews for suitable telesales agents

 Requirements:

• At least 2 years experience in managing marketing or sales team

• At least 1 year experience in the telemarketing Industry

• Excellent oral and written communication skills

• Effective organisational and interpersonal skills

• Possess good self initiative and excellent project planning and management skills

• Sales, results and service oriented

• Must be a highly motivated and be able to motivate a team of 20 - 30 sales staff

• Ability to work independent and as part of a team

• Proficient in Microsoft Excel